Terms of Service.

These Terms of Service (the “Terms”) govern your access to and use of the website operated at tintsolltd.com and the engineering, design, and consulting services delivered by TintSol (Private) Limited(the “Company,” “we,” “us,” or “our”), a company registered in Pakistan.

By accessing the website, signing a statement of work, purchase order, or master service agreement with us, or otherwise engaging our services, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

Where a separate written agreement is signed between you and us, that agreement governs the engagement and these Terms apply only to the extent they are not in conflict with it.

TintSol provides software engineering, product design, cloud and DevOps, AI and data engineering, quality assurance, and related advisory services. The scope, deliverables, timeline, and commercial terms of each engagement are set out in a mutually-signed statement of work or proposal.

We reserve the right to modify, suspend, or discontinue any part of the website or non-contracted services at any time. Contracted services will be delivered in accordance with the agreed scope and our professional standards.

You must be at least 18 years old and capable of forming a legally binding contract to engage our services. Our services are sold business-to-business and are not directed at consumers.

When you engage us, you agree to:

• Provide accurate, complete, and timely information needed for us to deliver the services.
• Make a designated decision-maker available for approvals, reviews, and sign-offs within the cadence we agree at kickoff.
• Hold all rights, licences, and consents necessary for any content, data, code, brand assets, or third-party services you ask us to integrate.
• Pay invoices on the schedule agreed in the engagement documents.
• Not use our services for any unlawful purpose, including anything that infringes the rights of third parties or violates applicable export-control laws.

Ownership of work product follows this default, which any engagement document may vary:

• Deliverables created specifically for you and accepted by you under a paid engagement become your property upon receipt of full payment.
• Our background IP, internal tools, frameworks, libraries, and methodologies we developed independently of your engagement, remains our property. We grant you a non-exclusive, perpetual, royalty-free licence to use such background IP solely as embedded in the deliverables.
• Third-party components, open-source libraries, SaaS APIs, or licensed packages, remain governed by the licences under which they are made available.
• Your IP, content, brand, data, and any materials you supply, remains entirely yours. You grant us a limited licence to use it only as necessary to deliver the engagement.

Each party will treat the other’s non-public information, including business plans, source code, financials, customer data, and product roadmaps, as confidential, will use it only to perform under the engagement, and will protect it with at least the same care it applies to its own confidential information of like importance.

Confidentiality obligations survive termination of the engagement for a period of five years, except for trade secrets, which remain protected for as long as they remain trade secrets under applicable law.

Unless otherwise agreed in the engagement document:

• Invoices are issued in advance for fixed-scope milestones and monthly in arrears for retainer engagements.
• Payment is due within 15 calendar days of the invoice date, in the currency specified on the invoice.
• Late payments accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
• We reserve the right to pause work and withhold deliverables on accounts that are 30 or more days overdue.
• Fees are exclusive of taxes; clients are responsible for any sales, VAT, GST, withholding, or similar taxes imposed on the transaction except for taxes on our income.

We warrant that the services will be performed in a professional manner consistent with industry standards. Where a defect is identified within 30 days of delivery, we will re-perform the affected work at no additional cost.

Except as expressly set out above, the website and all services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

To the maximum extent permitted by applicable law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages - including loss of profits, revenue, data, or goodwill - arising out of or related to these Terms or any engagement, even if advised of the possibility of such damages.
• Each party’s aggregate liability for all claims arising from or related to an engagement is capped at the fees paid or payable to us under that engagement during the twelve months preceding the event giving rise to the claim.

These limits do not apply to a party’s breach of confidentiality, indemnification obligations, infringement of the other party’s intellectual property, or gross negligence or wilful misconduct.

Either party may terminate an engagement:

• For convenience, with 30 days’ written notice.
• For cause, immediately, if the other party materially breaches the engagement and fails to cure the breach within 15 days of written notice.
• Immediately on written notice if the other party becomes insolvent, makes an assignment for the benefit of creditors, or becomes the subject of bankruptcy proceedings.

On termination, you will pay for all work performed up to the effective date of termination plus any non-cancellable third-party costs we have committed to on your behalf. We will deliver work-product in progress “as is” upon receipt of those amounts.

These Terms and any engagement under them are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles. The parties expressly exclude application of the United Nations Convention on Contracts for the International Sale of Goods.

The parties will first attempt to resolve any dispute in good faith through written notice and a meeting between senior representatives within 30 days of the notice.

If the dispute is not resolved through good-faith negotiation, it will be referred to binding arbitration in Lahore, Pakistan under the Arbitration Act, 1940 (as amended), conducted in English by a single arbitrator agreed by the parties or, failing agreement, appointed by the Lahore High Court.

Notwithstanding the above, either party may seek interim injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms from time to time. Material changes will be communicated by email to active clients and by an updated “Last updated” date on this page. Continued use of the website or services after a change constitutes acceptance of the revised Terms.

For any questions about these Terms, contact us at:

• Email - legal@tintsolltd.com
• Postal - TintSol (Private) Limited, Lahore, Pakistan